Privacy Policies


Data protection

These companies will only use your data for the purposes of carrying out the specific job for which they are required to perform, they will not use your data for their marketing purposes or any other purpose.

Information that is aggregated or anonymised that does not directly identify you.

Your data will not be sold or given to any other third party unless specifically requested by yourself.

How We Use Your Information

We use information held about you for the purposes as stated below:

• To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third-party supplier;

• To communicate with you regarding your booking or other purchase;

• To ensure that content from our Site is presented in the most effective manner for you and for your computer;

• To notify you about changes to our service;

• For improving the quality of our service and the products offered via this site;

• For resolving complaints and dealing with disputes;

• For preventing and detecting fraudulent or criminal activity;

• For debt collection, if needed.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address We will retain your information for as long as required to deliver your service, agreement or resolve any issues.

Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance.

How we protect your information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information.

Marketing Use

With reference to the above, if you have made an enquiry or purchase from us, your personal data may be used by Chalet Bergerolles to contact you by post and/or by electronic means (e-mail or text message) with information and offers relating to products or services similar to those about which you enquired or which you purchased from us.

We will only do this if you did not opt out of such marketing at the point where we collect your contact details.

We send out regular e-mail marketing/newsletters to everyone who has made an enquiry with us for a chalet booking. On each e-mail marketing/newsletter, there is the option to opt out. If you chose to opt out, you will not receive e-mail marketing from us again, unless you formally request to be re-added to our marketing list.

Your right to access any personal data we hold

You have the right to ask for full details of the personal information we hold on you at any time, by contacting us.

Data Security

The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted, therefore any transmission is at your own risk.

Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it.

Links To Third Party Web Sites

Our website contains links to and from the websites of our principals, suppliers, and other third parties, whose privacy practices may be different from ours. If you follow a link to any of these other websites, we do not accept any responsibility or liability for these policies or for these third party websites. Please check these policies before you submit any personal data to these websites.

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Changes to our privacy policy

We reserve the right to update or alter this Privacy Policy from time to time without notice to you. Updates come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Chalet Bergerolle.